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Shipping policy

DELIVERY TERMS (INCOTERMS 2020)

All international deliveries are carried out in accordance with Incoterms 2020 unless otherwise agreed in writing. By default, deliveries are made under DDP (Delivered Duty Paid) terms, meaning that all costs, duties and taxes are handled on behalf of the customer until delivery to the agreed address.

Other delivery terms may apply if separately agreed:

  • EXW – The customer collects the goods directly from the factory.
  • FCA – The manufacturer hands over the goods to the carrier.
  • CPT/CIP – Carriage paid / Carriage and insurance paid to destination.
  • DAP/DPU – Delivery to destination (with or without unloading).
  • DDP – Delivery to the customer’s door, including all import duties and customs charges.

Risk of loss or damage transfers to the customer according to the agreed Incoterm.

FREIGHT COSTS AND INDEX ADJUSTMENTS

Freight costs are based on prices valid at the time of ordering. Because the actual delivery may take weeks or months, freight prices may change due to global market conditions (fuel prices, container costs, port fees, etc.).

  • The Shanghai Containerized Freight Index (SCFI) or other market indicators may be used as a reference.
  • If freight costs increase significantly at the time of shipment, the Operator reserves the right to apply an additional surcharge of 10–15% to the freight cost.
  • If freight costs decrease significantly, the customer may receive a credit of up to 10% of the freight cost.

This mechanism ensures fair allocation of unpredictable cost changes in international logistics.

Any changes in product-related duties, tariffs, import charges, safeguard duties, additional duties, countervailing duties, anti-dumping duties, equalization duties or other government-imposed fees that take effect after the order is placed but before or during customs clearance fall within the scope of the freight index adjustment. See the freight index section for more details.

DELIVERY SCHEDULES

Delivery schedules are estimates only. The process begins only after:

  • payment has been received and fully approved,
  • all documents and confirmations have been provided,
  • all required information (such as delivery address, company ID, and contact details) has been supplied.

Delays may occur due to third parties (factories, freight forwarders, customs, ports), weather conditions, strikes, congestion or other unexpected events. The Operator is not responsible for such delays.

CUSTOMER RESPONSIBILITY FOR DELIVERY LOCATION

The customer is responsible for ensuring that the delivery location meets all unloading requirements. The customer does not perform unloading unless otherwise agreed – unloading is carried out by the transport company or equipment arranged by the Operator.

The customer must ensure that:

  • The delivery location is accessible for heavy vehicles (trucks, trailers, low loaders, HIAB/crane trucks).
  • There is sufficient turning space and clearance for vehicles and equipment.
  • The ground surface is firm, stable and level – unloading cannot be performed on soft ground, steep slopes or uneven terrain.
  • The driveway or yard is cleared of snow, ice, mud or other obstacles before delivery.
  • The unloading area is free from obstacles such as fences, cables, trees, vehicles or debris.
  • If delivery takes place during dusk or night, adequate lighting is available.
  • Access roads comply with legal restrictions (weight limits, bridge clearance, road width).
  • The customer obtains all permits required for delivery or the operation of heavy vehicles.

If unloading cannot be completed because the location is unsuitable, the customer is responsible for all additional costs (storage, waiting time, redelivery, additional transport).

FAILED DELIVERY AND FORCE MAJEURE

If delivery cannot be completed due to reasons caused by the customer (for example inaccessible location, recipient absent, unpaid charges), all resulting costs are the responsibility of the customer.

The Operator has the right to postpone or delay delivery due to force majeure or logistical disruptions (such as extreme weather conditions, strikes, traffic congestion, port closures or official orders). The Operator is not responsible for delays or damages caused by such events.

TRANSPORT DAMAGE AND INSURANCE

The customer must inspect the goods upon delivery. Visible damage must be noted immediately on the bill of lading or documented with photographs and reported within the applicable time limits.

If the Operator has arranged transport insurance on behalf of the customer, claims must be submitted according to the Operator’s instructions. If insurance has not been arranged, all claims and responsibilities remain with the customer.